Politique de confidentialité
Privacy Policy for Groomers Helper®
Effective Date: 05-07-2024
Rev: 07/09/2026
1. Introduction
Welcome to Groomers Helper®.
Groomers Helper® is a registered trade name of The Pet Salon Inc.
We are committed to protecting the privacy and security of our customers' data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.groomershelper.com (the "Site"), purchase products from us, contact us, create or use an account, request support, request a return or refund, or otherwise interact with us.
Please read this Privacy Policy carefully.
If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Site immediately.
2. Who We Are
Business Name
Groomers Helper® is a registered trade name of The Pet Salon Inc.
Mailing Address
9615 Ventnor Ave, Margate City, NJ 08402, United States
Phone Number
1-609-350-6480
3. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when purchasing products, when creating or using an account, when submitting a contact form, return request, cancellation request, withdrawal request, or support request, when participating in activities on the Site, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect can include the following:
Personal Information Provided by You
We collect names; phone numbers; email addresses; mailing addresses; billing addresses; shipping addresses; job titles; company names; contact preferences; contact or authentication data; account information; order information; return and refund information; cancellation and withdrawal request information; messages submitted through contact forms or chat; and other similar information.
Order, Shipping, and Fulfillment Information
We collect information necessary to process, fulfill, ship, deliver, support, return, refund, or cancel your order, including products ordered, quantities, delivery address, billing address, shipping method, tracking information, customs and import information when applicable, and communications about your order.
Payment Data
We collect data necessary to process your payment if you make purchases. Payment information may include payment method, billing details, transaction details, refund details, and payment status. Full payment card information is processed by our payment processors and commerce platform. You should review their privacy policies and contact the payment processor directly to respond to payment-specific questions.
Technical and Usage Information
When you visit the Site, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, dates and times of access, and other diagnostic or usage information.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Site, remember preferences, analyze traffic, improve functionality, prevent fraud, measure marketing performance, and deliver or evaluate advertising where permitted by law.
4. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Create and manage your account.
Process payments, refunds, returns, cancellations, and withdrawal requests.
Process, fulfill, ship, deliver, and support your orders.
Communicate with you about your orders, deliveries, returns, refunds, cancellations, withdrawal requests, customer service requests, product questions, account activity, and policy updates.
Send promotional materials, coupons, newsletters, and other information regarding promotions and the Site, where permitted by law.
Compile anonymous, aggregated, or statistical data and analysis for use internally or with third parties.
Deliver, measure, and improve targeted advertising and marketing where permitted by law.
Respond to inquiries submitted through email, chat, phone, contact forms, account tools, or other support channels.
Prevent fraudulent transactions, monitor against theft, protect against criminal activity, secure our Site, enforce our policies, and protect our rights, customers, employees, and business operations.
Comply with legal, tax, accounting, customs, regulatory, consumer protection, and recordkeeping obligations.
5. Legal Bases for EU, EEA, UK, and Similar Privacy-Law Customers
If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with similar privacy-law requirements, we process your personal information only when we have a legal basis to do so. Depending on the context, our legal bases may include:
Performance of a Contract
We process personal information to fulfill orders, process payments, deliver products, provide customer service, manage accounts, process returns, refunds, cancellations, and withdrawal requests, and otherwise perform our agreement with you.
Legal Obligations
We process personal information to comply with tax, accounting, customs, fraud prevention, product compliance, consumer protection, shipping, regulatory, and recordkeeping obligations.
Legitimate Interests
We process personal information where necessary for our legitimate business interests, including operating and improving the Site, preventing fraud, protecting our business, responding to customer communications, analyzing performance, securing our systems, and maintaining business records, provided those interests are not overridden by your rights and interests.
Consent
We may process personal information based on your consent, such as for certain marketing communications, cookies, analytics, or advertising activities where consent is required. You may withdraw consent where applicable.
6. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, to comply with applicable law, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers. We may share your information with third parties that perform services for us or on our behalf, including commerce platform services, payment processing, fraud prevention, data analysis, email delivery, hosting services, customer service, chat services, form services, shipping, logistics, customs support, tax and duty calculation, returns processing, marketing assistance, advertising, analytics, and technical support.
Shipping, Customs, and Delivery Partners. We may share order, contact, and delivery information with carriers, logistics providers, customs brokers, duty and tax providers, and similar service providers so they can ship, deliver, clear, track, and support your order.
Payment and Fraud Prevention Providers. We may share payment, billing, order, device, transaction, and fraud prevention information with payment processors, commerce platforms, fraud monitoring services, and financial institutions as needed to process transactions, prevent fraud, resolve disputes, and support refunds.
Marketing Communications. With your consent, or with an opportunity for you to withdraw consent where required, we may use or share information for marketing purposes as permitted by law.
Business Transfers. If our business or assets are involved in a merger, acquisition, financing, reorganization, sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
7. Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements, payment services, shipping services, forms, chat tools, and external services that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We encourage you to review the privacy policies of any third-party websites or services you use.
8. Security of Your Information
We use administrative, technical, and physical security measures designed to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission, storage, or processing can be guaranteed against interception, loss, misuse, unauthorized access, or other type of misuse.
9. International Transfers
Groomers Helper® is operated by The Pet Salon Inc in the United States. If you access the Site or purchase from us from outside the United States, including from the European Union, European Economic Area, United Kingdom, Australia, New Zealand, or other countries, your personal information may be transferred to, stored in, accessed from, or processed in the United States or other countries where we or our service providers operate.
These countries may have data protection laws that differ from those in your country. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Site, process orders, provide customer support, process returns, refunds, cancellations, and withdrawal requests, comply with tax, accounting, customs, regulatory, and legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
When personal information is no longer needed for these purposes, we will delete, anonymize, or retain it only as required or permitted by applicable law.
11. Options Regarding Your Information
Account Information
You may at any time review or change certain information in your account or terminate your account by:
Logging into your account settings and updating your account.
Contacting us using the contact information provided below.
Emails and Communications
If you no longer wish to receive correspondence, emails, promotional messages, newsletters, or other marketing communications from us, you may opt out by:
Using the unsubscribe link or instructions included in marketing emails where available.
Logging into your account settings and updating your preferences where available.
Contacting us using the contact information provided below.
Please note that we may still send non-promotional communications, such as order confirmations, shipping notices, account messages, customer service responses, return, refund, cancellation, withdrawal, legal, or security-related communications.
Cookies and Tracking Choices
You may be able to manage cookies and similar technologies through your browser settings, device settings, cookie banner, privacy preference tools, or other available controls on the Site. Disabling some cookies may affect Site functionality.
12. EU, EEA, UK, and Similar Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to request access to your personal information, correction of inaccurate personal information, deletion of personal information, restriction of processing, objection to processing, portability of personal information, withdrawal of consent where processing is based on consent, and information about how your personal information is processed.
To exercise these rights, contact us at Sales@groomershelper.com or through our contact page at https://groomershelper.com/pages/contact. We may need to verify your identity before fulfilling certain requests.
If you are located in the European Union, European Economic Area, or United Kingdom, you may also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can try to resolve your concern.
13. Children's Privacy
The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated effective date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have questions, comments, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Contact Form
https://groomershelper.com/pages/contact
Phone Number
1-609-350-6480
Mailing Address
Groomers Helper®
9615 Ventnor Ave
Margate City, NJ 08402
United States